TR TRANSPORT RENTAL PTY LIMITED Privacy Policy

Intent

This policy applies to TR TRANSPORT RENTAL PTY LTD and all Australian based subsidiary companies, including:

TR GROUP AU PTY LTD;
TR GROUP USED VEHICLE SALES PTY LTD; and,
SOUTHERN CROSS INDUSTRIES S.A. PTY LTD.

Any reference to TR TRANSPORT RENTAL PTY LTD in this document is taken to be inclusive of all subsidiary companies.

TR TRANSPORT RENTAL PTY LTD (we, us, our) complies with the Australian Privacy Act 1988 (the Act) and follows the Australian Privacy Principles (APP) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).

This policy sets out how we will collect, use, disclose and protect your personal information.

This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see the Office of the Australian Information Commissioner.

Requirements

Changes to this Policy

We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.

What information do we collect (APP 1.4(a))

We may collect personal information related to you, including your:

Name
Address
Contact information, including email address or other electronic identifiers
Date of birth
Billing or purchase information
History of interactions with us
Driver License Number
National Student Number
Vehicle and course preferences
Training history
IP address
Other information related to providing products and services to you

Who do we collect your personal information from (APP 1.4(b))

We collect personal information about you from:

You, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through participation in our training classes, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products.
Third parties where you have authorised this or the information is publicly available.

If possible, we will collect personal information from you directly.

Information is held on our servers housed in Australia and in New Zealand and in Microsoft Cloud services.

If you do not wish to provide your personal information

Providing some information is optional. For example, you may wish to withhold vehicle preference information. In the event you withhold optional information, we will endeavour to continue to provide our products and services to you.

Though we endeavour to minimise the information we collect, you must provide certain personal information for us to be able to provide certain products and services. For example, you must provide a valid driver license if you wish to hire a vehicle. If you choose not to provide requested information, we may be unable to provide you with the products and/or services requested.

Please let us know if you do not wish to provide certain information and we will clarify whether that information is required for us to provide the product or service requested by you.

How we use your personal information (APP 1.4(c))

We will use your personal information to:

Verify your identity
Provide services and products to you
Market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)
Improve the services and products that we provide to you
Undertake credit checks of you (if necessary)
Bill you and to collect money that you owe us, including authorising and processing credit card transactions
Respond to communications from you, including a complaint
Conduct research and statistical analysis (on an anonymised basis)
Protect and/or enforce our legal rights and interests, including defending any claim
For any other purpose authorised by you or the Act

Disclosing your personal information (APP 1.4(c))

We may disclose your personal information to:

Another company within our group of companies
Any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products
A credit reference agency for the purpose of providing credit information
Other third parties (for anonymised statistical information)
A person who can require us to provide your personal information (e.g. a regulatory authority)
Any other person authorised by the Act or another law (e.g. a law enforcement agency)
Any other person authorised by you

Where your data is held and processed (APP 1.4(f) and APP 1.4(g))

Our primary data centers for Australian operations are in Australia and primary handling and processing of your personal information is likely to be in Australia.

Our parent company is located in New Zealand. This means your personal information may be held and processed in New Zealand if your information is shared with our parent company.

Additionally, we occasionally utilise overseas vendors to provide products and services to the TR Group group of companies. Whilst not practical to include all possible locations, the most likely country outside of Australia for your information to be held and processed is New Zealand.

Protecting your personal information

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.

Retaining your personal information (APP 1.4(c))

We will retain your information for as long as is reasonably required to:

Verify your identity
Provide services and products to you
Market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)
Improve the services and products that we provide to you
Undertake credit checks of you (if necessary)
Bill you and to collect money that you owe us, including authorising and processing credit card transactions
Respond to communications from you, including a complaint
Conduct research and statistical analysis (on an anonymised basis)
Protect and/or enforce our legal rights and interests, including defending any claim
Comply with regulatory or legislative requirements
For any other purpose authorised by you or the Act

Accessing and correcting your personal information (APP 1.4d)

Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

If you want to exercise either of the above rights, email us at privacy@trgroupau.com. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).

Complaining about a breach of the Australian Privacy Principles (APP 1.4(e))

If you feel we have breached the Australian Privacy Principles with regard to our collection, use, disclosure, storage, security, management, or disposal of your Personal Information, you may lodge a complaint with our Privacy Officer via privacy@trgroupau.com or at:

Attn: Privacy Officer
TR Group AU
89-95 Boundary Road
Laverton North, Victoria
3026 Australia

We are committed to protecting your privacy and as such, we treat all complaints very seriously. Our Privacy Officer will address your concerns with our company directors and contact you to discuss the outcome.

If we do not respond to you within 30 days, or you are not satisfied with our response, you are entitled to lodge a “Privacy Complaint Form” with the Office of the Australian Information Commissioner. Copies of this form and details relating to lodgement are available at https://www.oaic.gov.au/privacy/privacy-complaints.

Internet Use

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.

Cookies

Some of our web pages may use “cookies” and other tracking technologies to collect information about website activity and help you navigate the website. Cookies are small pieces of information stored on your computer, not on our site. Some cookies and other technologies may serve to recall personal information previously entered in your web browser. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may disable cookies by changing the settings in your browser, although this may mean that you cannot use all the features of the website.

Contacting us

If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us at privacy@trgroupau.com. Alternatively, you may write us at:

Attn: Privacy Officer
TR Group AU
89-95 Boundary Road
Laverton North, Victoria
3026 Australia

Governance

Policy Owner: CIO
Approved: September 2024